FREQUENTLY ASKED QUESTIONS (FAQ)
PRODUCT
How do the ZAND&ZOUT swim shorts prevent chafing?
The ZAND&ZOUT swim shorts provide optimal protection against chafing thanks to several smart design choices. The traditional mesh lining has been removed and replaced with a soft, breathable liner that fits snugly around the thighs. This prevents your legs from rubbing together, ensuring you stay free from uncomfortable chafing.
How do the ZAND&ZOUT swim shorts keep sand out?
The ZAND&ZOUT swim shorts effectively keep sand out thanks to their design. The soft liner and elastic waistband create a snug barrier, preventing sand from entering and ensuring it doesn’t end up in uncomfortable places.
Where are ZAND&ZOUT swim shorts produced?
Our swim shorts with soft lining are carefully crafted in the beautiful city of Porto, Portugal. We have deliberately chosen this production location, where each pair of our swim shorts with soft liner is handmade by artisans who have mastered their craft to perfection. Additionally, we can count on using high-quality materials and ensure that the working conditions are excellent.Read more.
What materials are the ZAND&ZOUT swim shorts made of?
The outer fabric of our swim shorts with soft liner, also known as the "shell," is made of high-quality recycled polyester (100%). The lining (inner shorts) of the swim trunks consists of a blend of polyamide (80%) and elastane (20%).
How can I best care for my ZAND&ZOUT swim shorts?
To keep your swim shorts in optimal condition, we recommend rinsing them with water only (do not wring them out). If you choose to wash your swim shorts, use a low temperature setting (up to 30°C) in the washing machine. Avoid using the dryer to extend the lifespan of your swim shorts.
SHIPPING & RETURNS
Where can I track my shipment?
You can track your shipment by using the tracking number provided in your shipping confirmation email. Simply click on the link in the email or enter the tracking number on our carrier’s website to see the latest updates on your delivery status.
What is the delivery time?
Your order will be handed over to the courier within 24 hours. Delivery times may vary depending on your location and the shipping method chosen at checkout. You will receive a confirmation email with tracking details once your order has been shipped.
What are the shipping costs?
Free Shipping: At ZAND&ZOUT, we are pleased to offer free shipping for many orders within the EU. Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience.
€9 Shipping Costs: Applicable to orders in the United Kingdom, and Switzerland.
€19 Shipping Costs: Relevant for shipments to countries such as Canada, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Vatican City State, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Portugal (Azores), Portugal (Madeira), Serbia, Turkey, and Ukraine.
€39 Shipping Costs: For all other countries, enabling global ordering.
How can I make a return?
Returns can be made for free within 14 days through the return portal.
PAYMENT
Which payment methods do you accept?
We accept automatic payments through iDEAL, PayPal, Apple Pay, Google Pay, Shop Pay, Sofort, and Bancontact, as well as various credit cards including Visa, MasterCard, and American Express.
When will I receive my refund?
Your refund will be processed once we have received and inspected your returned item. It may take a few days for the refund to appear in your account, depending on the payment method you used. You will receive a confirmation email once the refund has been completed.
WARRANTY
What are the terms and conditions?
We want you to be satisfied with our swim shorts. Returns based on incorrect size or color must be requested through our return portal within 14 days of receiving the product. The returned products should be in new condition. These conditions apply only to products directly purchased from ZAND&ZOUT.
If you need to have a ZAND&ZOUT swim shorts repaired or if you experience a quality issue, please contact us at info@zandzout.com. Learn more.
HAVEN'T FOUND WHAT YOU ARE LOOKING FOR?
You can contact us through the contact form below, or send us an email at info@zandzout.com.